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awesome advice. reminds me of the best moderation I’ve ever seen: Carrie Bickner @ SXSW ’06, on blogs & archiving.(tags: sxsw webvisions)
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do this.
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must. do. this.
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some specific ideas about call centers & knowledge management
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“to substantially reduce congestion all you’d need to do is cut the average daily driving miles from thirty-five to thirty-one” — data point for a letter to an editor. also, I may have a 30-minute commute, but it’s on a bike. (driving it’s about 15.)