links for 2009-06-17

"Commerce Bank Harrisburg was always well-known for treating their customers well. And yet it’s as if Metro Bank — with the same people in charge, mind you — has thrown out everything they knew about good customer service. From major faults such as cutting off ATM cards with no warning, to tiny details (such as having their customer service reps recite an uncomfortably-long 20-second greeting when they answer the phone), Metro Bank has really fouled this one up." Yipes. Plus, don't miss the "f off" from someone claiming to be an employee in the comments!

"I'll try to be as brief as possible, but I had an ALMOST-perfect car buying experience recently. I'll post what I did, and then throw in blurbs where I felt I could have improved. It's long, but I needed to type this up for a friend who's about to buy a car anyway. Take it all with a grain of salt." Need to remember this.